We have
Perfected the Art of
Perfected the Art of
Data Delivery
Data Aggregation
Digital Publishing
Data Conversion
Discover the Power of Data Outsourcing
Our Process
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Contact us now to reap the power of actionable data.
Turn your physical and electronic documents into valuable digitized resources that yield enhanced data visualization, segregation, analysis, interpretation and control to maximize your efficiency and profitability.
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About Us
RESOURCES
We have two operations and delivery centres located in Bengaluru and Mysuru — two top IT and ITeS destinations in India.
The total office floor area at our state-of-the-art infrastructure measures 30000 sq. ft
We have a workflow that is time-tested, scalable, proficient, and economical at the same time.
We have 700 workstations that double up to 1400 in two shifts.
Our core strength is our qualified, trained, English-speaking workforce of about 500, and growing.
Training and retraining are standard practices.
STRENGTH AND SCALABILITY
Experience of 30 years
Attrition rates are low.
Due to quality, reliability and flexibility, we have long-term relationships with clients.
Updating and delivery within 24 hours is possible.
Scale up and scale down in a brief period.
Work from home facility.
Success Stories
Diverse 100% Quality in SGML Conversion
A US-based niche publisher — a non-profit organization — catering classical archived content to subscribers worldwide, approached us for data conversion/SGML conversion of their content, expecting a quality level nothing short of 100%.
Managing Records during Covid disaster.
Infocon was approached by a leading pharma research company for updating & checking the accuracy of data entries of samples of Covid tests during the recent pandemic
Collating & Data building services for a Fortune 500 company.
A Fortune 500 data building and services company collates and builds US regulatory material. It provides services to millions of organizations across the US.
A prominent digital publisher brings out US regulatory material relating to specific segments; its clients are deemed universities.
Infocon helped this client with an expert tool built to process the regulatory material.
Data Curation — Authors’ Profile Refinement
A Fortune 500 European academic publishing company specializing in scientific, technical, and medical content. Our client helps researchers and healthcare,
Customer Relationship Management (CRM) — Non-Voice Support
Infocon has employed empathetic and professional executives to provide customers with swift and accurate information. The executives are technically trained before they hit the floor.
Infocon's Data Collation & Data Building Prowess: A Case Study of a Fortune 500 Client
Infocon has been a leading data services outsourcing company for three decades, delivering efficient and timely services at surprisingly lower prices.
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A US-based non-profit organization catering classical archived content to subscribers worldwide, approached us for data conversion/SGML conversion of their content, expecting a quality level nothing short of 100%.
To achieve this, Infocon formulated an innovative process which was equivalent to performing three quality checks at a time. With this new process flow in place, we delivered data exactly as expected by the non-profit organization, on the dot.
The client wholeheartedly appreciated Infocon’s professionalism and commitment towards accomplishing this task, as this was a special project involving the safeguarding of delicate classics of antiquity.
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Infocon was approached by a leading pharma research company for updating & checking the accuracy of data entries of samples of Covid tests during the recent pandemic. Our team performed quality checks on patients’ records every day. It was a very challenging task to do this work while working from home. Infocon managed this project, coordinating with numerous departments, and helping to get the report in a proper and accurate shape.
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A Fortune 500 data building and services company collates and builds US regulatory material. It provides services to millions of organizations across the US. Collecting the regulatory material of all the 51 states in the US was never an easy task for them.
as an improvised solution to address the company’s challenges, Infocon built a process to segregate the regulatory data from across the country and channelize them to reach appropriate states and departments. The process involved data conversion/ XML conversion with the end goal of consistently updating the statutory and regulatory data.
Life then became smoother and easier for this client, as there was neither the threat of mixing up the content nor of the content getting duplicated. This process ensured that the data was collected and channelled within a timeframe of 24 hours.
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Infocon helped this client with an expert tool built to process the regulatory material. However, there was a subsequent challenge where the data started overflowing with massive and complex tabular structures of row spans, columns, and merges.
To speed up the process and maintain the right tabular structure, Infocon designed a new tool which made the complex tables rows, columns, and merges far simpler. This significantly reduced our TAT and amplified the quality of the output.
Now, the client does not want to knock on any other doors for legal updation and publishing services that involve XML and SGML conversions and sticks only to our expert and committed quality services.
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Infocon has employed empathetic and professional executives to provide customers with swift and accurate information. The executives are technically trained before they hit the floor. Infocon’s association with this European client has been for more than 10 years.
We have handled and resolved more than 1.1 million customer queries/tickets. Customer satisfaction (CSAT) has always been above 80%.
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A Fortune 500 European academic publishing company specializing in scientific, technical, and medical content. Our client helps researchers and healthcare, advance science professionals to improve health outcomes for the benefit of society. Infocon joined hands with this company in the year 2008. During the initial phase of the project, Infocon started processing manually using Microsoft Excel to process author data profiles. There was a transition in the authoring process making it simpler and more accurate by adopting a semi-automatic process.
Infocon assisted the client in building/testing this application by providing appropriate suggestions, which were precisely designed to bring an effective output. Our client has expressed their gratitude and congratulated us for our assistance.
“The first sentences of the world sales meeting mentioned the example of **** of a win, made possible by teams working together across product marketing and sales. The team's 1200 refined author profiles helped us win quality-wise in comparison to ***. Congrats on the global recognition and please thank the full team who did the work (Infocon).”
Our venture has been operational for 15 years now, addressing more than 2 million author profiles and continuing to meet the client's expectations.
Infocon Advantage
Expertise
- 30+ years of rich industry knowledge
- Experience of working with a host of Fortune 500 Companies
- Delivery of consistent and quality results
Efficiency
- Easy access to a large pool of skilled resources
- Capacity to handle large volumes of data
- On-point, on-time and economical services
Efficacy
- Robust quality control processes to ensure 99.995% accuracy
- Emphasis on transparent communication
- Complete client confidentiality and data security
Infrastructure
Good office space and great leaders make a perfect match
A few glimpses of our ‘data war rooms’ that cater to our valued customers around the world. We are happy to be a part of the global digital inclusivity revolution and look forward to furthering it with our skilled ‘warriors’ from these spaces.